Service & Support
Johannes Hübner products now have QR codes. You simply scan them with your smartphone or tablet and our information platform „service point“ will open up. It makes it easier to get all the information you need, easier to get in contact with us and of course to send us your inquiry.
The six-digit serial number of your device is located on the name plate (example: S/N 123456).
Please return the device in question to us at our address in Giessen for testing/repair.
We will provide you with information about the returned device following a commercial review / technical test. Depending on your answer we will either draw up a report, repair the device or return the device to you or even dispose of the device.
Together with your repair order please provide a concise fault description and state your name and the details of a contact person able to answer any queries.
The costs for drawing up a Findings Report amount to €250.00. However, this amount is subtracted from the costs for repairs or from the price of a new device.
Please send the defective device to the following address after consultation with us:
Johannes Hübner Fabrik elektrischer Maschinen GmbH
You can find current software and firmware on our homepage: www.huebner-giessen.com in the Service & Support / Downloads section or also on the respective product page.