Service

A simple scan to your inquiry

Johannes Hübners products got QR-Codes on them. You simply scan them with a smartphone or tablet and our new information platform „service point“ will open up. It makes it easier to get all the information you need, easier to get in contact with us and of course to send us your inquiry.

If you want some more information about our new QR-Codes visit our Newspage. 

Service request

Fields marked with an asterisk (*) are mandatory. Your details will be transmitted in an encrypted format (SSL).

FAQs

The six-digit serial number of your device is located on the name plate (example: S/N 123456).

Please return the device in question to us at our address in Giessen for testing/repair.

We will provide you with information about the returned device following a commercial review / technical test. Depending on your answer we will either draw up a report, repair the device or return the device to you or even dispose of the device.

Together with your repair order please provide a concise fault description and state your name and the details of a contact person able to answer any queries.

The costs for drawing up a Findings Report amount to €250.00. However, this amount is subtracted from the costs for repairs or from the price of a new device.

Please send the faulty device to the following address:

Johannes Hübner Fabrik elektrischer Maschinen GmbH
Service
Siemensstrasse 7
D-35394 Giessen
GERMANY

The current software and firmware is available from our homepage: www.huebner-giessen.com under Service / Downloads.