Service

A simple scan to your inquiry

Johannes Hübner products now have QR codes. You simply scan them with your smartphone or tablet and our information platform „service point“ will open up. It makes it easier to get all the information you need, easier to get in contact with us and of course to send us your inquiry.

If you want some more information about our new QR-Codes visit our Newspage.

Service request

Reason for inquiry (description)*

Serial no. / device designation*

Further details (e.g. order no., ID no., etc.)

Salutation*

Fist name

Surname*

Company*

Country*

Email*

Phone

Street, No.

Postcode*

City*

Upload file (max. 30 MB):

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I agree to allow the details provided by me to be transmitted for the purpose of establishing contact and for processing. Information about how we use your data is available in our data protection declaration.*

Fields marked with an asterisk (*) are mandatory. Your details will be transmitted in an encrypted format (SSL).

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FAQs

Where can I locate the serial number of my device?

The six-digit serial number of your device is located on the name plate (example: S/N 123456).

How does the process continue?

Please return the device in question to us at our address in Giessen for testing/repair.

We will provide you with information about the returned device following a commercial review / technical test. Depending on your answer we will either draw up a report, repair the device or return the device to you or even dispose of the device.

Which documents should I enclose with the device?

Together with your repair order please provide a concise fault description and state your name and the details of a contact person able to answer any queries.

Will I receive an invoice? If yes, for how much?

The costs for drawing up a Findings Report amount to €250.00. However, this amount is subtracted from the costs for repairs or from the price of a new device.

Where should I send the faulty device to?

Please send the faulty device to the following address:

Johannes Hübner Fabrik elektrischer Maschinen GmbH
Service
Siemensstrasse 7
D-35394 Giessen
GERMANY

Where can I download the software / firmware?

The current software and firmware is available from our homepage: www.huebner-giessen.com under Service / Downloads.

Contact

Werner Koch

Service

Phone:

+49 641 7969 130

Email:

service@huebner-giessen.com